CivicInfo BC Careers - IT Quality Assurance Specialist - City of ...

Job Posting Title
IT Quality Assurance Specialist - Windows 7 Upgrade

Company
Our employees help Vancouver consistently rank as one of the world's most livable cities. We are one of Canada's Top 100 Employers, BC's Top Employers, Canada's Best Diversity Employers, and Best Employers for New Canadians.

Vancouver is striving to become the greenest city in the world by 2020. You too can make a difference by applying for the following opportunity.

Department
Project Management Office - Financial Services Group

Competition #
2013-0257

Application Close
May 19, 2013

Employment Type
Temporary Full Time

Affiliation
CUPE Local 15 Bargaining Unit (VMECW)

Position Start Date
June 03, 2013

Position End Date
April 04, 2014

Salary Information
Pay Grade 27: $37.11 to $43.85 per hour

Main Purpose & Function
The IT Quality Assurance Specialist is responsible for intermediate analytical and complex technical work in support of the hardware replacement, and client OS upgrade to Windows 7, with a focus on System Quality Assurance. Within general priorities and task areas established by the Project Manager, the incumbent works independently and?participates in IT-related or business process-related projects. Scope of projects can vary from small workgroups to enterprise-wide. The incumbent works with all levels of team members in the project and other City Departments to support internal and external system stakeholders, help determine business processes and ensure quality implementation and sustainment of systems.

Specific Duties & Responsibilities

Quality Assurance and Testing

• Define quality goals for the OS and hardware replacement project.

• Design documents and approach in measuring and tracking QA progress and quality goals.

• Exercising considerable independent judgement, reviews, and analyzes system functions and design quality assurance procedures for all stages of system change process.

• Collects and manages data, or supervises the collection and management of data, against which to examine assets for issues of quality (e.g. broken links; missing content; file sizes; compatibility issues; application functionality).

• Participate and/or oversee the preparation/execution of test plans and scripts with key user groups.

• Coordinates testing at various phases as required.

• Troubleshoots and provides guidance in the resolution of software defects and problems.

• Collect and evaluate test data in support of testing and resolution progress tracking.

• Ensure sufficient testing/QA activities occur in support of overall project timeline.

Change Control

• Exercising considerable independent judgement, schedules and coordinates changes to assets that may arise as a result of software or hardware maintenance, implementation of new technologies or applications.
• Define gating criteria and process for change approval, apply collected QA data to support change approval process.

Issue and problem tracking

• Identify, document and tabulate defect/issues.
• Follows up and manages on-going status of issues and problems.
• Working with key user groups, proposes resolution and/or contingency plan and actions of issues and problems.
• Reviews and analyzes systems post-implementation of changes to ensure inadvertent defects or performance issues have not been introduced.
• Collect and evaluate issue statistics in support of mitigation planning and execution.

Qualifications

Education and Experience:

• Degree or diploma in computer sciences, development or a related area, plus considerable related experience in Software Quality Assurance and testing techniques; or an equivalent combination of education, training and experience.
• Additional and specialized experience providing quality assurance activities to support web based and desktop applications within a complex, multi-faceted, highly integrated, technical environment is an asset.

Knowledge, Skills and Abilities:

• Experience with Windows 7 operating system migration and changes in an enterprise environment.
• Excellent project management and organizational skills.
• Considerable knowledge of software quality assurance and monitoring methodologies, particularly as how they relate to expectations on web based and desktop applications.
• Knowledge of software used for test planning and defect tracking.
• Considerable knowledge of enterprise scale projects, the associated challenges, and required control processes.
• Skilled in analyzing systems and web performance and evaluating outcomes and results.
• Ability to work effectively in a changing environment and perform under pressure.
• Ability to work in a team, coordinate the work of others, and communicate effectively to project, business users, and technical personnel.
• Ability to develop, document, review and revise formal working procedures and techniques.

To apply, please visit www.vancouver.ca/jobs

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

The City of Vancouver is an Equal Opportunity Employer

Source: http://www.civicinfo.bc.ca/161.asp?jobpostingid=19556

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